Frequently Asked Questions

Have a question not listed here regarding our products?  Send us an e-mail and we'll be happy to answer it for you!

 Q: Which cane is right for someone my size?
A: Stand as straight as possible, with your arms hanging at your side. Measure the distance between the floor and your wrist. Find your measurement in the list below to determine which cane is right for you.

24.5" - 32.5" - Sure Step® Jr.  (typically for adolescents or adults under 5' 1")
29.5" - 38.5" - Sure Step®
32.8" - 40.0" - Sure Foot®  (able to handle heavier users, up to 450 pounds)

Q: Will Medicare or my other health insurance cover my purchase?
A: All of our products may be reimbursable through Medicare or private health insurance. Check with your insurance company for specific reimbursement amounts or requirements. The following may be used as a guideline:

ICW-020: Sure Foot® - Medicare Allowable $48 each (HCPCS Code E0105)
ICW-030: Sure Step® - Medicare Allowable $48 each (HCPCS Code E0105)

Q: My Sure Foot® / Sure Step® / Strutter® is starting to squeak. Can I oil the springs?
A: The squeak you are hearing is most likely from the center rivet on the base. Try spraying WD40 or a silicon spray on each connection point on the entire base, including the springs and rivets. That should do the trick!

Q: Do your products come with a warranty?
A: Our products include a 30-day money-back guarantee, as well as a 90-day warranty on all parts and labor. Beyond 90 days, repairs and replacement parts are available.  We're happy to announce that the vast majority of our customers find our products are built to last, and many have been using their canes daily over the course of many years without ever having the need for replacement or repair!

Q: What is your return policy?
A: Products we've sold include a 30-day money-back guarantee. Please call for a Return Authorization code before sending any merchandise. Shipping charges are non-refundable, and a restocking fee will apply: $5 per Sure Foot® or Sure Step® / $25 per pair of Strutters®.

Q: Where are your products made?
A: We are proud that all of our products are made in the USA.

Have a question not listed here? Contact Us.